Refund policy
We do not offer change of mind returns, only reason to be issued a refund or return is;
Damaged meals or Missing item
Cancellation and Updating Details
At Clean Eats, we strive to provide exceptional service, which is why we begin preparing your order promptly after it is placed. Unfortunately, we are unable to accommodate any changes to your order once it has been processed. This includes modifications to the delivery option, delivery address, and payment method.
We exclusively use the freshest ingredients, preparing meals upon order. To cancel your purchase, please inform us within 24 hours of placing the order. Regrettably, any cancellation requests beyond this timeframe cannot be accommodated, and you will be charged in full due to the meal preparation process being underway.
Damaged meals or Missing item
If this has occurred please contact our customer care team at info@cleaneatsaustralia.com.au or via the contact form on the 'Contact' page and a friendly member of our team will get in touch with you regarding the manner.
Please provide provide the following details to help us best help you with the issue:
- Your order number
- Details of the damaged item
- A detailed description of what has occurred
Cancellation and Updating Details
At Clean Eats, we strive to provide exceptional service, which is why we begin preparing your order promptly after it is placed. Unfortunately, we are unable to accommodate any changes to your order once it has been processed. This includes modifications to the delivery option, delivery address, and payment method.
We exclusively use the freshest ingredients, preparing meals upon order. To cancel your purchase, please inform us within 24 hours of placing the order. Regrettably, any cancellation requests beyond this timeframe cannot be accommodated, and you will be charged in full due to the meal preparation process being underway.